How much do you charge for domestic shipping?

We offer FREE shipping on orders greater than $75 regardless of the number of items (within the contiguous US). 

Standard Domestic Shipping Rates are as follows:

Current domestic shipping rates can vary depending on the size of the order.  A summary of current rates are listed below.  Keep in mind that Shipping rates can change at any time. Final rates will be applied at checkout. 

Contiguous United States (excludes AK, HI, and US Territories)

Alaska, Hawaii, and select US Territories (American Samoa, Micronesia, Marshall islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands)

How long does it take for my order to ship?

Our distribution center ships Monday through Friday (excluding holidays). A standard order for in-stock merchandise typically processes and will be on its way in 1-3 business days. An expedited order placed before 9 PM (PST) during a regular business day will ship next business day.  Orders placed after 9 PM (PST) or on weekends or holidays, will ship within 2 business days.  

When will I receive my order?

Transit times in the U.S. can vary depending on your location and the carrier.  Standard orders should arrive in 7-10 business days. Expedited orders will vary depending on the service selected.  For example, if you placed an order before 1 PM (PST) on Friday and selected 3-day shipping, you would receive your order on Wednesday the following week barring any Monday holidays.

Is Jay & Ava responsible for delivery delays?

Jay & Ava is not responsible for delivery delays due to weather, mishandling by carrier, undeliverable addresses, or incorrect contact information for any shipments, including Priority and Express shipping options. Once the package has been dispatched, we are not liable for any damaged, delayed, or lost packages.

What is an undeliverable address?

Undeliverable addresses include incorrect/insufficient address, missing P.O. box numbers, refused items, or packages marked Return to Sender. 

Is Jay & Ava liable for returns related to undeliverable addresses? 

Jay & Ava is not liable for any returns due to undeliverable addresses. We reserve the right to charge additional fees for any reshipments due to lost packages or packages returned back to the fulfillment facility. All orders considered lost, damaged, or delayed must be addressed within 10 days of the most recent tracking scan or delivery date.

What do I do if I accidentally enter the wrong shipping address for my order?

All customers are responsible for inputting the correct information for the order’s billing and shipping addresses. Any requests for address changes will be attempted, but NOT GUARANTEED.

If you have questions about your order, please reach out to us at info@jayandava.com